Many thanks to PDX Hoarding / Bio-One for their assistance in cleaning up my father’s home this December. From the initial email introduction and phone call, my concerns were put at ease, as this was all new to me. Phill was very calming on the phone, as he knew this was a difficult call that I just made. He assured me that his team was compassionate and professional, as they too had gone through this same ordeal with his own family. Knowing that he comes from a place of empathy was exactly what I needed to hear! Due to COVID-19 restrictions and social distancing guidelines, I provided a typed summary and pictures documenting the issues at hand. From there we scheduled an in-person meeting at the home, for a proper walk-through. He and his wife met me at my father’s house. They were professional, masked up, clipboard in hand and booties on the feet. Upon entering the house, they didn’t break stride due to the smell and overall disarray…they took it all in and that helped me with my internal angst. They asked numerous questions and provided varying solutions. I truly felt at ease with them and knew they had my father’s best interests in mind. Their almost 20 years of experience helped guide me through the process, even pointing out underlying issues I hadn’t even considered. Again, this was very comforting and reinforced their expertise and professionalism. As we moved forward with the cleaning job, they provided an estimate in a timely manner, had quick scheduling opportunities and were able to complete the job in less than eight hours! The cleaning team was friendly, professional and organized. They brought questions and suggestions to us, so we could quickly make calculated decisions. That said, I do recommend for the homeowner or caregiver to have a temporary ‘home base’, just outside of the home. The team moved quickly and everything was being shuffled around, so sitting at the dining table, waiting to answer questions is not the best location. Since the house is temporarily out of commission for making lunch, plan ahead and pack something or consider delivery. All trash items were staged in the driveway and items to be sorted at a later date were in the garage. When my father returned to his house, from the outside, you couldn’t tell that anyone had been there! Upon entering the home, we were greeted with clean hallways and fresh smells. It didn’t smell of vanilla, but more importantly it didn’t smell of industrial cleaning solutions. Whew! We cannot thank PDX Hoarding / Bio-One for their care, attention to detail, professionalism and empathy. They made this difficult task, easier than expected. The total bill was commensurate with the level of service provided and I was grateful for everything. In conclusion, my father was back in his home that evening and he’s in great spirits and pleased with everyone’s efforts. The house is ready to welcome family and friends for the holidays! Thank you Phill and Angela! Regards, Sean & Erin O.
Sean O.
Created a new Google account just to leave this review. 💞 I recently hired Bio-One PDX for their "PDX Hoarding" services. About a year ago, I became disabled--and then proceeded to just do nothing related to my apartment. There was trash everywhere, boxes of things I'd never opened, year-old dishes left in the sink, year-old food left in the fridge, a pet I hadn't cleaned up after--it was bad. I had so much stuff that I'd created pathways around my apartment, and when some of the lights went out, I just left them out because I couldn't replace them, myself, and couldn't ask maintenance to replace them for me. Family occasionally asked to visit from out of town, but people could not safely enter, so I visited them, instead. Friends would ask to come over, but I'd arrange for us to go out for dinner. Once I got past a certain point, I didn't know what to do to get myself out of that situation. There was too much stuff to hire cleaners, but the apartment wasn't clean enough to hire haulers. I also couldn't even hire normal cleaners, because I'd let things go for so long that there were parts of my home that were a biohazard--and I couldn't find them all to clean beforehand because they were hidden behind so much stuff. After months of telling myself I'd take care of it all, I gave up and called Bio-One PDX to take care of it for me. That was the best decision I made in a long time. They did a great job; my apartment went from basically uninhabitable to clean and spartan within a day. In the process, it was clear that, at least from a hoarding perspective, they deal with a lot of rough things: buildings left in that state for decades, buildings with needles in them, buildings with many neglected animals in them. They were really prepared for anything, and my apartment was not a problem. They were also very aware that people only call them when something bad has happened. Despite the terrible circumstances, they were somehow kind and cheerful, and they kept a really positive attitude throughout the entire day. They were also as discreet as I can imagine is possible, given the kind of work they do. It can be hard enough hiring normal cleaners without feeling like a burden, so I expected to feel really terrible about this entire process. Instead, it felt like I was just hiring someone to do a job, in the same way I'd hire an electrician or a plumber: I was not personally qualified to do the work, so instead I hired specialists, and there was nothing wrong with that. It is not a personal failure to ask for help. It took a lot to clean out my apartment: a box truck (twice!), professional-grade chemicals, equipment for deep cleaning, training and equipment for cleaning up waste, a ton of trash bags, three people cleaning for an entire day, and all the training, work, and equipment necessary to properly dispose of or donate the stuff they took away. I didn't negotiate; the price seemed entirely fair, and it was within my budget, so I paid it all the day of the job. However, they proactively offered to work with me on payments or price, which speaks to how understanding they are as people and business owners. It really takes exceptionally kind, empathetic, and hard-working people to do the kind of work they do, and I deeply appreciate they exist. For the first time in a long time, my apartment feels like a home. I've since hired "normal" cleaners to come in every other week, and I've put HEPA filters in every room. Guests have visited in the weeks since Bio-One PDX cleaned out my apartment, and unprompted, every one of them has commented on how tidy it is--not knowing how horrible a state it was in just days or weeks before. Hopefully, I'll never need to hire Bio-One PDX again. However, if I do, I won't hesitate to call them. My only regret is I didn't call them sooner.
Some Random
Angela Kirton is a delight to work with. She is responsive, compassionate, responsible and a true expert in her field of complex clean up projects. Privacy was promised and carried out by her and her team. She stayed in contact from start to finish, giving assurance that the job would be completed on time, with thoroughness. I would highly recommend this company.
Sheila Conley
